How we rank dentists in the Pro Puchong Dental Directory
Who publishes this directory
The Pro Puchong Dental Directory is published by ADE Dental. We index 179 dentist businesses across Puchong, Selangor, and score each one using a fixed, data-driven rubric described on this page. If you want to browse the results, start at the directory home page or jump straight to the best general dentistry picks in Puchong.
The composite score (0-100)
Every listed business receives a single composite score on a 0-to-100 scale. The score is calculated from five measured signals. Nothing else feeds into it: there are no editorial gut calls, no bonuses for advertising, and no penalties for non-advertisers.
| Signal | Weight | What we measure |
|---|---|---|
| Rating | 30% | Google aggregate star rating for the business |
| Sentiment | 30% | AI synthesis of recent review themes: the balance of specific praise against specific complaints |
| Volume | 20% | Total number of Google reviews, log-scaled so a clinic with 200 reviews is not unfairly crushed by one with 2,000 |
| Recency | 15% | How recently customers have left reviews, weighted toward the past 12 months |
| Completeness | 5% | Whether the business lists a phone number, website, opening hours, and a full address |
Why each signal matters for choosing a dentist
Rating (30%) is the most immediate proxy for patient satisfaction. A dentist with a consistently high star average across many patients is sending a reliable signal about the experience you can expect.
Sentiment (30%) goes deeper than stars. A 4.5-star clinic where reviewers repeatedly mention long waits or billing surprises is meaningfully different from one where reviewers praise gentle technique and clear communication. Our AI reads recent review themes and scores the balance of praise against complaints, so that nuance appears in the final number.
Volume (20%) measures confidence, not popularity. Ten reviews and 1,000 reviews are not equally informative, but we use a log scale so a well-regarded neighbourhood clinic is not simply buried by a high-traffic chain. More reviews mean the rating and sentiment scores are more trustworthy.
Recency (15%) accounts for the fact that dental practices change: staff turn over, ownership transfers, and quality shifts. A clinic that earned strong reviews three years ago but has heard nothing from patients recently gets a lower recency score until current patients weigh in.
Completeness (5%) is a small but practical signal. A business that cannot be bothered to publish its phone number or opening hours creates friction for patients before they even book an appointment.
Honest limits of our scores
Businesses with few recent reviews receive a low-confidence label on their listing. The score is mathematically valid but statistically thin, and you should treat it accordingly. We do not suppress those listings: a newer or quieter clinic still deserves to be found, but you deserve to know the score is based on limited data.
We synthesise review content using AI rather than republishing individual reviews verbatim. For the source reviews themselves, every listing links out directly to Google so you can read them in full.
Paid placement and editorial independence
Paid placement exists in this directory as a clearly labelled option. It affects only where a business appears in sponsored positions. It never changes the composite score and never moves a business into or out of an organic ranking position. If you see a "Sponsored" label, that business paid for that placement. If you do not see that label, the ranking is the score talking.
FAQ
- Where does the review data come from?
- All rating, volume, and recency data is drawn from Google. We link to each business's Google listing so you can read the source reviews yourself.
- Can a dentist pay to improve their score?
- No. The composite score is calculated from the five measured signals only. Paid placement puts a sponsored label on a listing but has no effect on the score or on organic ranking positions.
- What does the low-confidence label mean?
- It means the business has few recent reviews. The score is calculated using the same formula, but with a small or dated sample it is less reliable. We display it transparently rather than hiding the listing.
- How often are scores updated?
- We refresh scores on a regular cycle as new review data becomes available from Google. A business's position can rise or fall between updates as patient feedback changes.